Queensland CareQueensland Care logo

Your care, your choice

Homecroft: 01943 608062

Praise for staff at Red Gables Nursing Home

Having read a couple of articles in your newspaper regarding Red Gables Nursing Home, I would just like to express my experiences.

Like other relatives I was surprised and upset to be told that things were changing; however, I do think Queensland Care had realised where their weaknesses were and were addressing the situation prior to any investigations. This side of things is ‘business’ and not entirely what my point is about.

I would like to praise the staff for the care that is given, the tireless and at times thankless task they face each day and never once have they weakened through this difficult time.

The manager has always been there when I needed information and help with future plans without hesitation. She has been exposed to verbal abuse to the point that I’m sure many people would have walked away from, but still she remained strong and supportive to her team.

The senior care staff are a pleasure to speak to; they have worked extra hours and been in on their days off to attend meetings with the Social Services team who also couldn’t speak highly enough of them.

If relatives arrive at lunchtime they are offered a hot meal to have with their loved ones and always made very welcome.

The entertainment/marketing manager provides a variety of fun entertainers and enjoyable outings and all the staff work hard raising money for Parkinson’s and Alzheimer’s charities. I know things have been very difficult for families but given that we have to move on I think it’s time to appreciate what the staff have coped with, praise their efforts and respect the personal upset that they have also been through. They are a very friendly, caring team with a good leader who will ensure they go from strength to strength.

Beverley Lee, Burley-in-Wharfedale